<p/><br></br><p><b> About the Book </b></p></br></br>Too many organizations make rules that sound like a sergeant barking orders at the troops. This handbook will make you rethink the way you write policies, guidelines, regulations, and similar documents.<p/><br></br><p><b> Book Synopsis </b></p></br></br><p>Often organizations claim to hold "respect for others" as a core value, but when you look at their policy documents, the story is different. Whether they call them "policies," "standards," or simply "rules," too often they sound like a sergeant barking orders at the troops. That tone of voice might have been acceptable in the past but it is not effective in today's workplace. </p><p><br></p><p>As you update your corporate, administrative, and operational policies to meet changing times, this book invites you to rethink how you draft rules. It shows you how to </p><p><br></p><p>- organize and reduce the length of policy instruments</p><p>- sound strict without sounding dictatorial or combative </p><p>- eliminate negative messaging</p><p>- choose words that encourage compliance, and</p><p>- reduce the time required for drafting and approval.</p><p><br></p><p>Employees and customers expect to be spoken to with respect. Poorly-written rules reflect badly on your organization, even when they exist only as the remnants of a culture your organization had in the past. </p><p><br></p><p>Well-written rules invite engagement. They are positive and helpful, focusing on targets and collaboration rather than prohibitions and punishments. A few improvements can make your policies easier to follow, enforce, and audit. </p><p><br></p><p><br></p>